We offer you complete peace of mind while ordering at neriticwellness.com. Neritic Wellness provides the option of product return and refund, provided the product is in good and resaleable condition. If you find a product defective, you can email us at neriticwellness@gmail.com.

What should I do if I receive a damaged item, the wrong product, or missing units in my order?
If an item is found damaged, missing, or incorrect as per your order & the description on our website, customers must escalate a concern within 48 hours of delivery. Send us a picture of the packaging and products at neriticwellness@gmail.com within those 48 hours (excluding gazetted holidays & Sundays). As a customer, before returning the product, you must ensure that the product is intact and in good shape and condition. The product eligible for return should be returned based on the following criteria or should satisfy the following criteria:

• The product should be unused and in good condition.
• Product seal, packaging, label, tags, logos, and boxes should be in original condition.
• Once this eligibility criterion is met, you can repack the product and return it to us.
• Product exchange or replacements are subject to the stock availability of that product.

Also, the product will not be exchanged unless it reaches us.

• The product has to be packed properly while returning the product, making sure it comes back in good condition. It is the customer's responsibility to return the product (even if the courier person leaves your place). When the product is returned, an inspection will be done to ensure everything is intact and then an exchange for the product or refund will be initiated.

Products will not be eligible for return under the following conditions:

• Damaged products/ misused products/ opened/ used.
• Products returned based on flavors/ disliking/ stomach upset/ headache/ brands/ refused by your physician/ wrong product ordered/ multiple products ordered by you or your family members and any other personal reasons/problems. Please consult with a doctor before buying the product.
• Combos sold will not be taken back/returned as individual units.
• Products without seals, box, tags, and packaging accessories and material.

Note: For any exchange or refund of products, the customer has to take action within 14 days from the time of delivery of the shipment, after which the product will be marked as sold and no form of return, exchange, or refund will be initiated.

The customer can return the product at: Neritic Industries, office no. 321, Panchshil SOHO, Village, Kharadi, Pune, Maharashtra 411014.

Refund Policy

Refund against returned product will be initiated only once the product reaches back to Neritic Wellness in its intact original condition as it was while it was dispatched. All and any kinds of refunds will take a minimum period of 14 days from the time the product reaches back to its original destination in case of returns or from the date of order placed in case of order cancellations.